Firms typically see a reduction in administrative costs and time, with improved client retention and satisfaction, leading to a higher ROI.

Current Scenario with Entry-Level Staff:

• Role: Handling consultation scheduling, appointment reminders, initial document intake, and answering general legal queries.
• Hours: Traditional 8-hour workdays, 5 days a week.
• Costs:
  • Salary: Assuming an average annual salary for an entry-level position in legal administration is around $35,000.
  • Benefits and Overheads: Typically, benefits and additional employment costs can add another 20-30% to the base salary, so approximately $10,500.
  • Total Annual Cost: Around $45,500.

Automated System Scenario:

• Functionality: 24/7 operation handling scheduling, reminders, intake, and pre-programmed legal queries.
• Costs:
  • Initial Setup Fee and Integration: Estimated at $5,000.
  • Monthly Subscription for SaaS Platform: Assuming $300 per month, totaling $3,600 annually.
  • Annual Maintenance and Updates: Approximately $2,000.
  • Total First-Year Cost: Around $10,600.
  • Subsequent Annual Cost: $5,600 (excluding the initial setup fee).

ROI Analysis:

1. Yearly Savings in the First Year:
   • With staff: $45,500
   • With automation: $10,600
   • Savings: $45,500 - $10,600 = $34,900
2. Yearly Savings in Subsequent Years:
   • With staff: $45,500 per year
   • With automation: $5,600 per year
   • Savings: $45,500 - $5,600 = $39,900 per year